At HelpCo Medical Supplies, your privacy is important to us, and we are committed to protecting your personal information in accordance with Australian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website and services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: This includes your name, email address, phone number, and mailing address. We collect this information when you create an account, place an order, or contact us.
  • Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other payment methods. Rest assured, we use secure encryption to protect this data.
  • Order History: We maintain records of your past orders, including product details and transaction history.
  • Communication: We may keep records of our interactions with you, including emails, messages, and customer support inquiries.
  • Website Usage Data: We collect data related to your use of our website, such as pages visited, the duration of visits, and your IP address.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and provide customer support.
  • Account Management: To manage your account and provide you with order history and tracking information.
  • Communications: To send order confirmations, updates, and important information related to your account or our services.
  • Improvement: To analyze website usage and gather feedback, allowing us to enhance our services and user experience.
  • Marketing: With your consent, we may send you promotional offers, newsletters, and updates about our products and services.

3. Disclosure of Your Information

We may share your information with third parties for the following purposes:

  • Service Providers: We may engage third-party service providers to assist with order fulfillment, payment processing, shipping, and customer support. These providers have limited access to your data and are bound by confidentiality agreements.
  • Legal Compliance: We may disclose your information to comply with legal obligations or in response to lawful requests from law enforcement or government agencies.

4. Your Privacy Choices

  • Account Access: You can access and update your account information at any time by logging in to your HelpCo Medical Supplies account.
  • Marketing Preferences: You have the option to opt in or opt out of marketing communications. You can manage your preferences in your account settings or by contacting us.

5. Security Measures

We take data security seriously and use industry-standard measures to protect your information. This includes encryption, secure data storage, and access controls.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

8. Contact Us

If you have questions, concerns, or requests related to your privacy or this policy, please contact us at:

HelpCo Medical Supplies Email: Phone: 03 9125 8350

9. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes, and the updated policy will be posted on our website.

By using our website and services, you consent to the terms outlined in this Privacy Policy. We encourage you to review this policy regularly for updates.

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